1. Data Controller
Under Turkish Personal Data Protection Law No. 6698 ("KVKK"), Uzm.Dr. Murat Palabıyık, acting as data controller, adopts the following principles for the processing and protection of the personal data of our website visitors, our patients and their parents or legal guardians.
2. Contact Details
Address: Basınköy Mah., Florya Caddesi, No:1 (Opposite Şenlikköy Police Station), Bakırköy / İstanbul, Türkiye
Email: [email protected]
Phone: 0212 599 11 16
3. Categories of Personal Data Processed
- Identity data: name, surname and date of birth of the child and of the parent or legal guardian; Turkish ID number where health legislation requires it.
- Contact data: phone number, email address and postal address of the parent or legal guardian.
- Health data: complaints, examination findings, growth measurements (height, weight, head circumference), vaccination records, birth and newborn-period information, test and imaging results, medicines used, diagnosis and treatment records.
- Financial data: payment, invoice and, where used, private health insurance details required for the service.
- Request/complaint data: the name, email, phone, subject and message you submit through the website contact form.
4. Personal Data of Children
Personal data of patients under 18 is collected from and processed through their parent or legal guardian. If you are under 18, please contact us through your parent or legal guardian. We recommend that you do not share detailed health information through the contact form; your child's health information is assessed during the examination.
5. Special Categories of Personal Data (Health Data)
Under Article 6 of the KVKK, health data is a special category of personal data. Health data is processed only for preventive medicine, medical diagnosis, treatment and care services and the planning and management of health services, by persons under an obligation of confidentiality, in line with the conditions set out in Article 6 of the Law and — where required — with explicit consent.
6. Purposes of Processing
- Carrying out examination, diagnosis, treatment and follow-up services,
- Following growth, development and vaccination,
- Planning and managing appointments,
- Keeping patient records in line with health legislation,
- Invoicing, accounting and private health insurance processes,
- Evaluating your requests and complaints,
- Fulfilling legal obligations arising from applicable legislation,
- General information and communication activities.
7. Method of Collection and Legal Basis
Your personal data is collected verbally and in writing during the examination and appointment process, through telephone, messaging and email channels and through the website contact form, in both electronic and physical form.
The legal basis is Articles 5 and 6 of the KVKK: the establishment and performance of a contract, compliance with a legal obligation, the establishment and protection of a right, our legitimate interest, the processing of health data for medical diagnosis, treatment and care by persons under an obligation of confidentiality, and — where required — explicit consent.
8. Transfer of Personal Data
Your personal data is shared only in the following cases and limited to that purpose:
- With the Ministry of Health and other authorised public institutions and judicial authorities where legislation requires it,
- With the health service providers consulted for tests or consultation where treatment requires it,
- With your insurance company if you use private health insurance,
- With our financial advisers for invoicing and accounting,
- With our legal advisers in the event of a dispute.
The website shows embedded YouTube videos and a Google Maps map. When you use these services, their providers may process data on servers abroad under their own privacy policies. Apart from this, your personal data is not transferred abroad.
9. Retention Period
Patient records are kept for the period required by health legislation. Data obtained through the contact form is kept for a reasonable period after your request has been resolved, and is then deleted or anonymized. Data whose retention period has expired is deleted, destroyed or anonymized.
10. Data Security
Appropriate technical and organisational measures are taken to prevent unlawful processing of and unlawful access to your personal data and to ensure its safekeeping. Health data is protected under medical confidentiality.
11. KVKK Article 11 — Rights of the Data Subject
Under Article 11 of the KVKK, data subjects have the right to learn whether their personal data is processed; to request information if it has been processed; to learn the purpose of processing and whether it is used in line with that purpose; to know the third parties in Turkey or abroad to whom it has been transferred; to request correction of incomplete or inaccurate data; to request deletion or destruction where the legal conditions are met; to request that correction and deletion be notified to the third parties to whom the data was transferred; to object to an adverse outcome arising solely from automated analysis; and to claim compensation for damages. For patients under 18, these rights are exercised by the parent or legal guardian.
To exercise these rights, you may apply in writing to [email protected]. Applications are concluded within thirty days at the latest. Where the process entails an additional cost, the fee set out in the tariff determined by the Personal Data Protection Board may be charged.
12. Changes to This Notice
This notice may be revised in line with changes in legislation and updates to our processes. The current text is always published on this page.
This is an English translation provided for information; the Turkish version prevails.